Owen Care and Support

Office 8, Front Office Block
Marsh Mills, Luck Lane, Marshd
Huddersfield HD3 4AB

Telephone 01484 320 595

enquiries@owencareandsupport.co.uk

The company is a private company. Our services are available seven days weekly. Our office is normally staffed between 9.00 am and 5.00 pm weekdays.

Outside office hours we can be contacted in an emergency only by using the following number 07979 643384

Complaints

Complaints indicate a shortcoming in the service we provide; they give us an indication where we need to improve our quality of care.

All service users and their families will be given the information needed to enable them to complain or give us feedback on our service. They need do this in writing, by telephone or in person. We understand if they may not want to be identified, especially if they are complaining on some one else's behalf.

All complaints must be recorded and investigated, taking statements from all concerned. Following the investigation a written report should be made, appropriate action taken and a letter of response sent to the complainant if known.

Owen Care and Support Services is registered to provide a domiciliary care service in accordance with Care Quality Commission and in line with the standards act. The address of the office has been registered as above.

The responsible person for the service is Lynda Owen who can be contacted at the above address.

How we can help

We welcome the opportunity to discuss your care needs or the needs of a loved one on an informal basis. You can call us for a chat on the telephone or we would be happy to pop in to see you to explore your care requirements.

Budgeting for private care costs

Planning for home care can have a considerable impact on the household budget. If you receive a personal care allowance you will need to think carefully about the wisest way to spend it. We are always happy to discuss costs on an informal basis and in the strictest confidence.

Direct Payments

The Direct Payments scheme is open to all individuals who require care and support services. If you are eligible for Direct Payments or currently receive Direct Payments you are free to choose your service provider and you may be eligible for

• Assistance with Tasks of daily living - Personal care/Domestic assistance
• Meal provisions
• Opportunities for short breaks
• Social activities/Leisure Activities

This is Subject to consultation with your social worker or social care manager.