How we manage your home care planning

We create a home care plan for all of our clients. This is the document which sets out the services we will provide and we take a great deal of care to ensure that we put the right plan in place for each of our clients. The plan is drawn up in consultation with the client, their relatives and health care and social services professionals. It is based on an assessment of risk and of the needs and preferences of the client.

How we use the care plan

The home care plan will give the support workers the information needed to carry out the agreed tasks. We make every effort to accommodate all of your needs and our staff are always willing to go the extra mile for their clients. There may be occasions, however, where a support worker can not carry out a task which is not in the home care plan. If there are issues which need to be resolved these can be addressed during our regular care plan reviews.

Care plan reviews

We make a point of reviewing every care plan on a regular basis to ensure that our clients continue to receive the service which best fits their needs. We will also carry out a review whenever the client's circumstances change as a result of illness, or changes to living arrangements.

If you or a family member needs the support we can offer, all you need to do is follow the steps below and we will take care of the rest.

Step 1

Phone us for a chat to discuss what sort of Care or Service you are looking for, or just for some advice or additional information.

Step 2

We will then arrange a one-to-one meeting with you in your home to discuss your needs in more detail.

Step 3

Once you decide to use our services we will prepare your individual Care plan based on your choices and requirements.

Step 4

We will allocate a fully trained home care support worker to start supporting you with your care and/or domestic requirements.